06
Hospitality and Tourism
Built for the booking enquiry that comes in while you are standing at the front desk
The problem
A guesthouse owner is checking a guest in when the phone rings. It is someone calling from overseas to ask about availability in three weeks, at an hour that is already evening where they are. The owner cannot step away from the desk. The caller, who is already comparing two or three other guesthouses in the same town, moves on to the next one on their list instead.
Hospitality enquiries do not arrive on a predictable local schedule. A guesthouse competing for international guests is competing across every time zone its guests are calling from, at every hour, whether or not anyone is free to answer.
What we configure
What we actually configure for a hospitality business
A voice agent configured to your rooms, your availability, and your booking process. That can mean answering an availability enquiry directly and taking a provisional booking, handling a WiFi or check in question without pulling you away from a guest already in front of you, or confirming details for an existing booking so a guest does not need to call twice for the same answer.
How this connects
Call handling runs through Synkra's Agency service, configured to your specific property and booking system. This is also the industry where Synkra Chat, once it launches, will matter most directly, since so much of hospitality communication already happens over WhatsApp rather than a phone call.
Talk to us about your property
Tell us how your business actually runs and we will tell you honestly whether this fits.
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