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Medical and Allied Health
Built for the practice where one person is answering the phone, greeting patients, and taking payment at the same time
The problem
A patient calls a dental practice on a Wednesday morning to ask about a same day appointment for a cracked tooth. The practice's one receptionist is already on another call and helping someone at the desk who is checking out. The call rings out. The patient does not wait, they look up the next dental practice in the area and call there instead.
This is not a failure of the practice. It is a structural problem, one person cannot be on the phone, at the desk, and free to answer a new call at the same moment, and in a busy practice, that moment happens constantly.
What we configure
What we actually configure for a medical practice
A voice agent configured to your appointment types, your booking system, and how your practice actually handles urgency. That can mean booking a routine appointment directly, rescheduling one that a patient needs to move, or taking down enough detail on an urgent call that your team can call back the moment someone is free, with the full picture already captured. It can also mean managing a waitlist properly, so a late cancellation gets offered to the next person automatically instead of sitting empty.
How this connects
Call handling runs through Synkra's Agency service, configured to your specific practice and booking system. Appointment and enquiry data can flow into Synkra Flow, so nothing needs to be typed into a second system by hand after the call ends.
Talk to us about your practice
Tell us how your business actually runs and we will tell you honestly whether this fits.
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