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Trades
Built for the business where the person doing the work is also the person answering the phone
The problem
It is just after seven on a Tuesday evening. An electrician is halfway up a ladder finishing a job that ran later than planned. His phone rings once and stops. He cannot safely get to it from where he is standing, and by the time he is back down, the caller has already tried the next name on their list.
This happens constantly in trades businesses, because the person best placed to do the job is rarely also free to answer a phone at the same time. South African businesses miss an estimated three in ten sales calls on average, and in a trades business, where most calls are urgent by nature, a missed call is rarely followed by a second attempt from the same customer.
What we configure
What we actually configure for a trades business
Not a generic answering service. A voice agent configured to your specific trade, your callout process, and how you actually price a job. That can mean triaging an emergency call and telling a customer honestly when someone can get there. It can mean taking down enough detail on a quote request that you can call back with a real number, not a guess. It can mean booking a routine job straight onto your calendar without anyone touching a phone during the job itself.
How this connects
The call handling itself runs through Synkra's Agency service, configured specifically to your business. The details it captures can flow straight into Synkra Flow, so a quote request logged during a call becomes a job already sitting in your system, not a note someone has to type up later.
Talk to us about your specific trade
Tell us how your business actually runs and we will tell you honestly whether this fits.
Talk to us about your specific tradeEarly access
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