Pricing
Transparent pricing. No contracts. No surprises.
Every Synkra service has a once-off setup fee and a monthly retainer that includes a free credit allocation. You only pay for what you use beyond that, and you can cancel any time.
How It Works
You top up credits. Your system uses them. You never get an unexpected bill.
Step One
Pay your setup fee and monthly retainer.
Your setup fee is a once-off payment that covers the build. Your monthly retainer covers hosting, maintenance, and loads your free monthly credit allocation automatically.
Step Two
Your free credits are used first.
Every month your plan loads a free credit allocation. These are used before any paid credits and reset each billing month. Unused free credits do not roll over.
Step Three
Top up when you need more.
When your free allocation runs out you top up directly from your client portal. Paid credits roll over for six months from the date of purchase and never expire before then.
All payments are non-refundable. Services can be paused or cancelled from your client portal at any time with effect from your next billing date.
Monthly Plans
Each service is priced on its own. There is no generic plan that applies across everything.
AI Voice Agent, Speed to Lead, and Lead Reactivation each have one straightforward monthly price plus a setup fee that depends on complexity. Custom AI Systems is scoped in three tiers since the work itself varies far more from client to client. Usage beyond your included allowance is metered: R5 per call minute, R0.50 per WhatsApp reply, and R1.50 per broadcast message, the same rate regardless of which service you use.
Pricing By Service
Starting prices for every Agency service.
Setup fees vary by complexity, integrations, and configuration requirements. The numbers below are starting points. Open a service page for the full picture, or request a quote for an exact number based on your business.
| Service | Setup From | Monthly From |
|---|---|---|
| AI Voice Agent | R2,500 | R700/month |
| Speed to Lead | R3,000 | R700/month |
| Lead Reactivation | R3,500 | R800/month |
| Custom AI Systems | R5,000 | R1,500/month |
Usage Rates
What you pay beyond your free monthly allocation.
| What Is Being Used | Rate |
|---|---|
| Voice call minutes | R5.00 per minute |
| Additional phone numbers | R35.00 per month each |
| WhatsApp replies (customer initiated) | R0.50 per conversation |
| WhatsApp broadcasts (business initiated) | R1.50 per conversation |
| Web widget words generated | R1.50 per 1,000 words |
| Knowledge base queries | R2.00 to R4.00 per 1,000 queries |
| SMS messages | R0.90 per message |
| CV screening (hiring system) | Included in plan |
How Credits Work In Practice
Your free monthly allocation is consumed first every month. Once it runs out your paid credit balance is consumed. You receive a low balance notification when your credits drop below R50. When your balance reaches zero your service pauses automatically and resumes the moment you top up. Any call already in progress when your balance reaches zero will complete. The small overage this creates is recovered from your next top-up.
Paid Credit Expiry
Paid credits roll over for six months from the date of purchase. Free monthly credits do not roll over and reset each billing month. All credits are non-refundable.
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Explore free utilities →Common Questions
Everything you need to know before you commit to anything.
No. There are no long-term contracts on any Synkra service. Your monthly retainer runs month to month and you can pause or cancel at any time from your client portal with effect from your next billing date.
You cancel directly from your client portal in a few steps. Your service remains fully active until your next billing date. You have until the day before that date to change your mind and reverse the cancellation. Once it takes effect your service stops, your data is retained for 90 days, and then permanently deleted.
Yes. Pausing keeps your service exactly as built on our infrastructure while stopping it from taking calls or messages. Your monthly retainer continues during a pause because we are still hosting and maintaining your system. You can resume with one click and your service is live again immediately.
Any remaining credits in your account are forfeited when your service cancels. Credits are non-refundable under any circumstances. If you return after cancellation you pay a new setup fee and start with a fresh credit balance.
Yes. You can upgrade your monthly plan at any time from your client portal. The difference in monthly fee is prorated from the upgrade date. Upgrading your plan does not require a new setup fee.
No. Every cost is shown on this page. You pay a setup fee once, a monthly retainer that includes your free credit allocation, and usage charges only when you exceed that allocation. The only variable is how much your business uses the service each month.
Yes. All pricing shown on this page is in South African Rand for South African clients. Global clients are billed in USD. Contact us for global pricing on any service.
We accept card payments via Paystack for setup fees and credit top-ups. Monthly retainers can be paid by card or EFT. All payments are processed securely and receipts are available in your client portal.
Not sure which service or plan is right for your business?
Get in touch and we will look at your specific situation and tell you exactly what we would recommend and why. No obligation, no sales pressure.