04
Legal and Professional Services
Built for the week every professional practice dreads answering the phone in
The problem
A small accounting firm gets a call in the last week of tax season from someone who wants to become a new client. Every person in the office is either on a call with an existing client or working through a return that is due in two days. The call goes to voicemail, and nobody gets back to it until the following week, by which point the caller has already found someone else to handle it.
The busiest weeks for a professional practice are exactly the weeks a new enquiry is least likely to get answered, which means the moments the practice can least afford to lose a lead are also the moments it is most likely to happen.
What we configure
What we actually configure for a professional services business
A voice agent configured to your services and how you actually take on a new client. That does not mean giving legal or financial advice, and it should not be built to. It means qualifying whether an enquiry is a genuine fit, taking down the details properly, and booking an initial consultation directly onto a calendar, so a new enquiry during your busiest week still gets captured properly instead of disappearing into voicemail.
How this connects
Enquiry handling runs through Synkra's Agency service, configured specifically to how your practice actually works. New enquiry details can flow into Synkra Flow, so your team has a clean, ready to review list waiting for them the moment they have capacity again.
Talk to us about your practice
Tell us how your business actually runs and we will tell you honestly whether this fits.
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