Refund Policy

All setup fees are non-refundable. Once paid, work begins immediately on building your service and the fee covers that work regardless of whether you continue afterward.

Monthly retainers are non-refundable. They cover hosting, maintenance, and your free credit allocation for that billing period.

All credits, whether free monthly allocations or paid top-ups, are non-refundable. Free credits expire at the end of each billing month if unused. Paid credits roll over for six months from the date of purchase and expire automatically after that period.

You can pause your service at any time from your client portal. Pausing does not entitle you to any refund. Your monthly retainer continues during a pause as your service remains hosted and maintained.

You can cancel your service at any time from your client portal. Cancellation takes effect on your next billing date and does not entitle you to a refund of any amount already paid, including setup fees, retainers, or remaining credit balances.

If you wish to return after cancelling, a new setup fee applies as your previous build is deleted after our 90 day data retention period.

If you believe you have been incorrectly charged, contact us at synkra@capacitiqgroup.co.za within 14 days of the charge and we will investigate and respond within 5 business days.